Innovate with Proactive Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Optimize your resources

Automate scheduling
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.

Empower dispatchers
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Make technicians more effective

Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information
Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

Deliver better outcomes with IoT

Gain insight and intelligence
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Automate work order creation
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Engage with your customers

Build customer trust
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Innovate with a modern and
adaptable platform

Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

Extend and connect
Automate processes across Dynamics 365 applications and third-party systems for a unified experience.

Connected Field Service